Privacy Policy

Last updated: February 23, 2024

 

PRIVACY POLICY

Mainnor LLC, DBA Coached by Genevieve (“Company”, “we”, or “us” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Statement shall govern and apply to anyone accessing or using the websites located at www.coachedbygenevieve.com (including any content, functionality and services offered on or through www.coachedbygenevieve.com whether as a guest or registered user), our mobile application(s), our blog(s), in email, text, and any other website(s) in existence now or created in the future (hereinafter the “Site”) owned and/or operated by Mainnor LLC, DBA Coached by Genevieve. This policy summarizes what personally identifiable information we may collect (both automatically and through voluntary actions you may take during your visit), and how we might use this information. This policy also describes other important topics relating to your privacy.

We have the right, at our sole discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.  Your continued use of this website will signify your acceptance of any changes. 

This privacy policy applies only to information collected through this Website and not to any information collected from us or through us through other platforms. Please note that, when you link to other websites from this website, this privacy policy does not apply to, and cannot control the activities on, those other sites. Please check those websites for their own privacy policies.

INFORMATION COLLECTED

To use our website or services we may seek personal data or information including your name, e-mail address, phone number, street address, billing information, birthday, preferences, interests, assignments, or other personally identifying information (“Personal Information”). When you provided such Personal Information to us, you granted us permission to use and store such information as described in this Privacy Policy. We will use our best efforts to keep your Personal Information safe, secure and confidential in accordance with this Privacy Policy and our Terms of Use, which may be found on our Website. If you believe that any of your Personal Information is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any Personal Information found to be incorrect.

 

Users may, however, visit our Site anonymously, however, that may prevent them from engaging in certain Site related activities.

Mainnor LLC, DBA Coached by Genevieve also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media/text/in an email, write a product review, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained. 


PERSONAL INFORMATION PROVIDED

We receive and store any information you knowingly provide to us, such as: 

  • Full name
  • Email address
  • Phone number
  • Shipping Address
  • Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
  • Username and password for www.coachedbygenevieve.com
  • A record of your Mainnor LLC, DBA Coached by Genevieve orders, purchase history, and shopping behavior and preferences
  • Information provided by you through your interactions with us in social media
  • Location and geographic information that could be collected if you use our mobile site or app.
  • Other details that you may submit to us or that may be included in the information provided to us by third parties.  

PURPOSE OF COLLECTION

Mainnor LLC, DBA Coached by Genevieve offers various products and services to our Customers and also strives to meet the needs of our Customers.  We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.

The Personal Information you provide to us will allow us to do the following: (i) fulfill your orders for goods and services; (ii) alert you of new products or services, features, updates and enhancements; (iii) handle your customer service or technical support questions or issues; (iv) personalize your experience while using our Website; (v) deliver the type of product offerings in which you are most interested; and (vi) notify you of promotions, or special events and offers.

 

We do not sell, rent, license, trade or exchange Personal Information with or to any third parties, except as otherwise provided in this privacy policy.

 

We may use your Personal Information for internal marketing, profiling or demographic purposes, so we can adapt our products and services, the better to suit your anticipated needs.

 

We may transmit your Information to, and the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

We may need to disclose items of your Personal Information to third-party vendors to fulfill product orders, to process mailings, or to process, analyze, or store data on our behalf without requiring further notice or consent from you. Those third parties are not authorized by us to use or disclose your Personal Information for any purpose other than for use in connection with the provision of services designated by us or the delivery and processing of orders for goods. We will take reasonable measures to have those third parties maintain the confidentiality, security, and integrity of the Personal Information they obtain from us.

 

Google Analytics.  We currently use Google Analytics to analyze user behavior.  To learn how Google uses data when you use our website visit: www.google.com/policies/privacy/partners/.

 

Google Analytics Opt Out.  You can opt-out of the Google Analytics Advertising Features We use, including through Ads Settings, Ad Settings for mobile apps, or any other available means by visiting Google Analytics’ Opt-Out page, here: https://tools.google.com/dlpage/gaoptout/.]

 

Personal Information will not be disclosed to third parties, except that we may disclose Personal Information and personally identifiable information: (1) pursuant to this terms of this Privacy Policy and our Terms of Use, (2) if we are required to do so by law, (3) in the good-faith belief that such action is necessary to conform to the law, (4) to comply with any legal process served on either us or our partners, sponsors, investors, or affiliates, and (5) to protect and defend our rights or property or those of our users or purchasers. We will not sell, distribute rent, license, trade, exchange or lease your Personal Information to third parties except as otherwise provided in this privacy policy. 

CONSENT OF COLLECTION

All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc.  We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you.  However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you.  Sensitive information is subject to greater restrictions and governed by law.

By communicating with Mainnor LLC, DBA Coached by Genevieve, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.

HOW WE COLLECT DATA

Data you provide.

You directly provide Us with most of the data We collect, including when you:

  • Create a User account.
  • Place an order.
  • Voluntarily complete a customer survey or provide feedback via email or on Facebook.
  • Use or view the Website via your browser’s cookies.

 

Data we collect indirectly.

  • Data about your use of and interaction with this website.
  • Click-through data. We do not acknowledge user Do No Track Settings.

RECORDKEEPING OF YOUR PERSONAL INFORMATION

Depending on the product  you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. We may hold Personal Information for the following purposes: 

  • Internal accounting and administration;
  • To supply you with information about your account including regular statements;
  • To respond to inquiries;
  • Enhancing customer service, product options and to improve product performance;
  • Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;
  • To administer sales records;
  • To provide information about us, our products, services and special offers; and
  • To analyze our website usage.

We have taken commercially reasonable steps to provide that all Personal Information collected by us through this website will remain secure.  All data and Personal Information is stored through a data management system. When you provided the Personal information, you agreed and acknowledged that we, including but not limited to our team, staff and affiliates, and those who manage the data management system may have access to your Personal Information, as is reasonably necessary.  All data and Personal Information shall only be stored for as long as is indicated in this Privacy Policy and will be deleted within 30 days of your request, unless such information is still necessary for completion of payment(s) due or in compliance with any laws or legal orders.

 

Where our Website provides an opportunity to purchase products or services, we use a third-party payment processing company that utilizes industry-standard, SSL (secure sockets layer) encryption or equally sufficient protection of Personal Information received from us.  Currently, we use STRIPE to process payments.  STRIPE’s privacy policy can be found HERE.

We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy.           

MANAGEMENT OF YOUR PERSONAL INFORMATION

We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. 

However, no Internet, mobile or e-mail transmission is ever fully secure or error free. In particular, e-mail or SMS messages sent, or any other information or data sent to or from this Website, may not be secure. Therefore, users should therefore take special care in deciding what information they send to us through an Internet connection or mobile network. 

 

You can help us to protect your Personal Information by: (i) using a secure mobile web browser; (ii) not sharing any password or log-in data with others; and (iii) changing your password frequently. We are not responsible for any breaches of a user’s profile and access to their Personal Information which is attributed to lost or stolen usernames and passwords. In the event of an inadvertent disclosure of a user’s username and password, users are advised to change their password as soon as they become aware of such disclosure.

 

At the time you provide personal information, We will give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the messages that We may send you, such as electronic newsletters, have procedures within them to cancel the receipt of similar information in the future or later editions. You may also be given the opportunity to “opt out” of certain features or functions.

DISCLOSURE OF YOUR INFORMATION

Mainnor LLC, DBA Coached by Genevieve does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions.

Although Mainnor LLC, DBA Coached by Genevieve uses industry standard BEST practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE.  Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private.  Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third-party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.

LEGAL DISCLOSURE

Because Mainnor LLC, DBA Coached by Genevieve considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Mainnor LLC, DBA Coached by Genevieve, in our sole and absolute discretion, deems necessary and appropriate.

Moreover, in the event of a sale, merger, or transfer of some or all of Mainnor LLC, DBA Coached by Genevieve’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

YOUR DATA PROTECTION RIGHTS

Under certain state or international laws, Website users are entitled to the following:

  • Access – you have the right to request copies of your personal data. We may charge you a reasonable fee for this service.
  • Rectification – you have the right to request We correct any of your data you believe is inaccurate, or to complete information that is incomplete.
  • Erasure – you have the right to request We delete your data, under certain conditions.
  • Restrict Processing – you have the right to request We restrict the processing of your data, under certain conditions.
  • Object to Processing – you have the right to object to Our processing your data, under certain conditions.
  • Data Portability – you have the right to request We transfer the data we have collected to another organization, or directly to you, under certain conditions.

 

We will respond to your requests within one month, or within the timeframe required by law.  To exercise any of these rights, contact us at:

Email: [email protected]

Mail: 300 Brickstone Square, Suite 201, Andover, MA, 01810       

LINKS TO THIRD PARTY SITES

Our Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.          


USER GENERATED CONTENT

Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, etc.) becomes publicly available, and can be read, collected, and used by other members of this Site to send you unsolicited messages. Your name, email, or other information may also be displayed when you post comments or upload images throughout the Site. Mainnor LLC, DBA Coached by Genevieve is not responsible for the personal information users select to disclose in these forums.

CHILDREN

Our Site is intended for users who are thirteen years of age and older. If you are under the age of thirteen, you are not permitted to submit any personal information to our Site. Our Site is not directed at children under thirteen and does not knowingly collect any personal information from children under thirteen. We will promptly delete any personal information from a person under the age of thirteen should we discover that we have collected such information from a person under the age of thirteen without verification of parental consent.

If you are the parent or guardian of a child under thirteen who has provided Personal Information to us, please contact us by emailing us at [email protected]

COOKIE POLICY

By using the Site, you are consenting to the use of the technologies described in this Cookie Policy to collect both personally identifiable information and non-personal data and to the storage of information on your device or web browser as described below.

A cookie is a piece of information that is placed on your web browser or hard drive when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. We use cookies to recognize your browser and you as a unique visitor to the Site through an anonymous unique identifier. Cookies can remember what information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages. This makes it easier for you to move from one webpage to another and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue on your browser until they are affirmatively deleted). For more information about cookies, visit www.allaboutcookies.org.

 

Types of Cookies we use.

  • Functionality – We use these cookies so that We recognize you on our website and remember your previously selected preferences.
  • Advertising – We use these cookies to collect information about your visit to the Website, the content you viewed, and information about your browser, device and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.  We may also share data collected by cookies without advertising partners.  This means when you visit another website, you may be shown advertising based on your browsing patterns on our website.


How to Manage your cookies.

You can set your browser not to accept cookies, and the above website has instructions for removing cookies from your computer.  However, you may lose access to and/or functionality of parts of the Website.

 

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your anonymized IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

INTERNATIONAL PRIVACY LAWS

If you are visiting this website from outside the United States, be aware that you are sending data, including Personal Information, to the United States, where our servers are located, and may be transmitted within the United States depending on the type of information collected and purpose for processing.  Privacy laws in the United States may not be a comprehensive as those in your country of residence; however, our policies for collection, processing and storage of such data shall be governed by the terms of this Terms of Use.

CONTACT US

We welcome your questions, comments, and concerns about this Privacy Policy and Site. You can reach us at:

Mainnor LLC, DBA Coached by Genevieve

300 Brickstone Square, Suite 201

Andover, Massachusetts 01810

[email protected]